Shipping & Returns
Dreamz Ultimate International Private Limited has a transparent and clear shipping policy for all orders placed on our website of www.dreamzultimate.in & www.dzshoppie.com, without any special exceptions.
Just because shipping is free doesn't mean it should take along time. Dreamz Ultimate understands that getting your items quickly Is important to you, so we make every effort to process your order quickly.We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
- All Electronics sold on Dreamz Ultimate Shoppie are sourced from Indian suppliers authorized by the Manufacturer. They come with minimum 1-year Manufacturer's warranty and are serviceable at the corresponding brand's authorized service center(s) in India, unless specified otherwise.
- For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty.
- All Electronics (Mobiles, Gaming Consoles, Cameras, Laptops, Personal & Health Care Products) are covered by free insurance coverage against theft and damage during transit.
- Dreamz Ultimate Shoppie provides free delivery on all items if your total order is bigger in Amount [ mention on each SLAB options ]
- The estimated time of delivery is 7-12 working days. It may differ from one item to another. Please read below for an explanation of delivery estimates: Mentioned as 7-12days delivery time: These items will also be mentioned as "In Stock". For all are as serviced by reputed couriers the delivery time will be 7-12 working (transportation & processing time) days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 2-3 weeks depending on the location. Business days exclude public holidays and Sundays.Mentioned as more than 7-12 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items are mentioned sometimes as "Imported" on the item details page and can take 15 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
- For Out of Stock items: Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale at Dreamz Ultimate Shoppie.
- Permanently Discontinued: This product is no longer available on Dreamz Ultimate Shoppie because it's obsolete and/or production for it has been discontinued.
- With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
- We process all deliveries through reputed couriers and, wherever we can, Dreamz Ultimate Shoppie pick up point our preferred logistics partner.
- If there is no courier service available in your area, we will ship your non-electronics items ( i.e. except Mobiles, Gaming Consoles, Cameras, Laptops) via Government Registered Book post or Speed post. If your order contains an electronics item (Mobiles, Gaming Consoles, Cameras, Laptops) we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
- All electronic items are insured for theft and damages during transit.
- There are no extra taxes, hidden costs or additional shipping charges from apart from mentioned on products details. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
- Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 7-12 business days to reach our customers. Items which we will need to procure or import are labeled 'Imported' on their respective product pages -the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.
- Unless otherwise specified, there will be no warranty for mobile accessories.However, if there is defect or malfunctioning within 30 days of receiving the accessory, please contact us and we will try to resolve the issue for you. If you encounter problems at a much later date (after the first 30 days), we will not be in a position to help you and you will need to contact the brand's Service Center for assistance.
- As a process, we constantly look at service levels of our logistics partners and make changes to those areas that do not match our service standards. As a result, there may be certain areas that we do not deliver to, as part of this process. Deliveries to such areas may hence be temporarily affected, before we are able to resume the same.
- Dreamz Ultimate Shoppie doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within India.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at Submit a mail from your My Account section on Dreamz Ultimate Shoppie and we will get back to you.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
1. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
2. Products / Items should be UNUSED.
3. Products should be returned in their original packaging along with the original price tags, labels and invoices.
4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by Dreamz Ultimate Shoppie or its IBO. Refund will be processed based on the mode of payment of the order
1. Orders paid by credit / debit card will be refunded by credit back to the credit / debit card within 15 working days and the refund will reflect in the next statement.
2. Orders paid by net banking accounts will be credited back to bank account.
3. For all other modes of payment,we will send a refund by cheque. The cheque will be made in favor of the name as in the"billing name" provided at the time of placing the order.
4. For all Herbal Products have 30 Day Money-Back Gaurantee [ Literature & Courier, Packaging Costs will be deducted ]
For orders placed through Gift Certificates / Vouchers of Dreamz Ultimate Shoppie / DZ-Shoppie Terminal / Depot of Dreamz Ultimate refund would be provided in form of a fresh Gift Certificate / Voucher / shopping points of the same value, but gifts & Rewards are not reimbursed into the money which will not reflected to company policies whichever will be not mentioned..
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